The Android app can drop the connection with Heel2Toe device for the folowing  reasons:

  • The Heel2Toe’s battery is low. This is indicated when you see a red light in the Flashing sequence.
  • The Heel2Toe is too far away from the Android phone. Maximum distance is 3 meters (10 feet)
  • The Android phone is not powerful enough for the Heel2Toe application. Check ‘about phone’ .¬† The minimum Android version is 11.

If you have tried all these remedies without success, contact support@physiobiometrics.com or call us at 438-940-5079 . We will try to help you with your issue. If the Heel2Toe is not working properly, we will send you a replacement.